Terms and Conditions
Studio Upstairs aims to create a platform for artists at all stages of their career by providing an online resource for artworks. The funds from the donated percentage of the final sale price will go towards supporting the core work of the charity.
We accept payment via PayPal. Prices, offers and products are subject to availability and may change. Prices will be charged in GBP.
All delivery costs are payable by the payer. Delivery costs will vary depending on the size, weight and insurance. Please contact the studio if you wish to collect artwork in person from it’s current location or if you wish to enquire about international delivery.
All artwork stored at the Bristol studio will be hand packed by our team in Bristol, UK and will be dispatched within 5 working days of receipt of your order. Artwork will be dispatched via Royal Mail Special Delivery or Parcelforce to ensure it can be tracked and signed for on receipt.
We take every care to ensure that your purchase from us reaches you safely. To help you with your purchase, we attempt to give a clear representation of the products on our website providing detailed images and information about the medium and sizing.
Returns, Refunds & Cancellations
All sales are final and we cannot issue refunds.
Cancellation by Studio Upstairs
We reserve the right to cancel any order if: one or more of the goods you ordered was listed at an incorrect price due to error or if the artwork has already been sold. In this case we will notify you by email and refund any money credited to us from your account within 30 days. We will not be liable to pay any additional compensation for disappointment suffered.
We take a responsible approach to data protection and never pass on your details to third parties, from time to time we may use your details to inform you of exhibitions etc., if you do not wish to receive any communications please indicate this when placing your order.